Mocean monday.com SMS Automation User Documentation

Looking for other documentation ?

Contents

Features

Installation

  1. Select the board you would like to install MoceanAPI Automation

  2. Click on Integrate

image

  1. Click on Integrations Center and Search for Mocean in the search bar and install MoceanAPI - Automation

image

  1. Choose the automation that fits your needs and click Add to board

image

  1. Enter your Mocean API Credentials and the sender

image

  1. After you’ve successfully authenticated, you will be redirected back to Monday.com to customize your Automation Recipe

image

  1. After customizing your Automation Recipe, click on Add to board at bottom right

  2. When the automation is triggered, the SMS log will be displayed in the MoceanAPI - Item App if you installed.

image

Non-Supported Trigger Methods

  1. Sending SMS when an item is created
    • The new item created does not have a phone field value upon creation.
    • Workaround would be to set up an automation recipe: When Column Changes, Send SMS to Phone from Your Business Name and manually update the phone column after new item is created.
  2. Sending to subitems is not supported at the moment

Notifications and Updates in monday.com

If you’d like to disable receiving notifications and updates in monday.com whenever an automated SMS is triggered, you can configure it in the Update API Credentials Page

  1. First navigate to MoceanAPI - Send SMS app or MoceanAPI - SMS Broadcast app.

image

  1. Then click on the Update API Credentials Link. You can then configure whether you’d like to receive notifications in monday.com for every automated SMS sent

image

Custom Date Time format

Sometimes you may want to display a different format for your date time column in your SMS sent using Automation, you can do it by specifying your desired format in the Update API Credentials Page

Date Formats

Time Format

Example

Below is an example how you can combine both Date & Time format to create a customized date time format. |Value|Result| |—|—| | ddd, YYYY MMM DD, h:mm A | Wed, 2022 Aug 10, 9:32 AM | | MMMM d, YYYY HH:mm | August 3, 2022 09:32 |

Country Setting

Sometimes your data might not include a country code for the phone number, you can specify the country setting and we will automatically convert the number to the equivalent of your chosen country code. For eg: the number 0123456789 will be converted to 60123456789 for the country Malaysia (MY)

image

Configure this setting if you only send to one country and the phone number doesn’t have a prepended country code

We will always prioritize the country code we get from your monday.com item

image

Voice Call

Contact us here to setup your account for voice call capability.

Virtual Number

By default, the Number we use to call your recipient is: 63001 which may be identified as Spam number when your recipient receive the call. To avoid this and get better answering chance, we suggest you to buy a virtual number from us here

After you’ve bought your virtual number, you can select the virtual number in your automation recipe

image

Voice Recording

If you’ve decided to send a Voice Recording instead of a Text To Speech, we have automation recipe that supports this. You will need to input the Recording Link

For the Recording Link input, you will need to supply a Direct Link to the recording like below.

image

Below, we will show you steps for 2 platform (Dropbox, Github) which you can upload your voice recording for free.

Upload voice recording to Dropbox

  1. Create an account in Dropbox
  2. Upload your audio file and copy the link to your audio file

image

  1. Copy the parameter highlighted above from the uploaded URL and add it to the end of dl.dropboxusercontent.com, as demonstrated in the highlighted section below. 

image

So the final URL you should paste in the Recording Link in your automation recipe is: https://dl.dropboxusercontent.com/s/mpx3yi0cbrgsxeq/welcome%20to%20moceanapi.mp3

image

Upload voice recording to Github

Important Files uploaded to public repository are accessible by everyone. If you want to limit access, we suggest you to go with Dropbox

Public Repository

  1. Sign up for an account in Github
  2. On your left navigation panel, click on New to create a new repository
  3. Give your repository a name. Eg: Audio Files
  4. Scroll to the bottom and click on Create Repository
  5. Upload your audio file

image

  1. Click on Commit Changes
  2. Click on the newly uploaded file

image

  1. Right click on View Raw and copy the link
  2. Paste the link in Recording Link in your automation recipe

image

Whitelist IP Address

For added security, you should whitelist 192.168.4.1 IP address in your MoceanAPI Dashboard

To do so, follow these steps

  1. Go to MoceanAPI Dashboard
  2. Navigate to API Account
  3. Key in 192.168.4.1 into Allow IP field

image

FAQ

  1. Can I get Test Credits ?

You can get 20 FREE credits and credits are valid for 14 days. Subject to approval.

  1. Can I send international messages?

Yes. We are an international SMS provider. You can send out SMS both locally and internationally based on our price list.

  1. What is the maximum characters per SMS I can put into the message?

160 characters for a normal text message, 70 characters for a Unicode text message (Arabic, Chinese, and etc)

  1. Is there a limit to how many numbers I can send at one time?

There is no limit on numbers to be sent in one go.

  1. What format does my phone number need to be in?

Mobile phone numbers need to be ed in international formatting with the country code and without spaces, plus signs or leading zeros.

Did not find what you’re looking for ?

Do raise a support ticket with our Support Team at support@moceanapi.com.

Feature Request / Get Help

Do raise a support ticket with our Support Team at support@moceanapi.com.