Mocean monday.com Send SMS User Documentation

Looking for other documentation ?

• MoceanAPI - SMS Broadcast Documentation
• MoceanAPI - Send SMS Documentation (Current)
• MoceanAPI - Omnichannel Messaging
• MoceanAPI - SMS Automation Documentation
• SMS Sender ID Country List

Contents

• Installation
• Usage
  • Prerequisites
  • Send SMS
  • SMS Templates
    • Use SMS Template in Send SMS app
• Whitelist IP Address
• Frequently Asked Questions (FAQ)
• Feature Request
• Feedback

Installation

1. Select the board you would like to install MoceanAPI Item App

2. Click on one of the items in the board and click on the + sign

1. Search for Mocean in the search bar and install the MoceanAPI - Item App

1. After installing the app, you will need to Authenticate your account

1. Enter your Mocean API Credentials and the sender

1. After you’ve successfully authenticated, you will be redirected back to monday.com

Usage

Prerequisites

1. Before you can send SMS, you will need to specify the Phone column in the settings

Send SMS

1. Our App will automatically populate the Phone number field if it detects a value in the specified Phone Column
2. Compose the SMS you would like to send and click on Send SMS.

1. The SMS status will be shown at the bottom of the App

SMS Templates

1. Open the app and click on Update API Credentials

2. Navigate to SMS Templates via Side navigation bar

3. Click on the Create button to create a new SMS template

1. Click on Save button to save your SMS template

Use SMS Template in Send SMS app

1. Open the Send SMS app

2. Simply select the SMS Template you’d like to use in your message

3. Click on Send SMS to send the SMS

Whitelist IP Address

For added security, you should whitelist 192.168.4.1 IP address in your MoceanAPI Dashboard

To do so, follow these steps

1. Go to MoceanAPI Dashboard
2. Navigate to API Account
3. Key in 192.168.4.1 into Allow IP field

FAQ

1. Can I get Test Credits ?

You can get 20 FREE credits and credits. Please note that once you make a top-up, the free credits will be removed.

1. Can I send international messages?

Yes. We are an international SMS provider. You can send out SMS both locally and internationally based on our price list.

1. What is the maximum characters per SMS I can put into the message?

English messages can be up to 160 characters, while for Unicode text messages (including Arabic, Chinese, etc.), the limit is 70 characters.

1. Can I send long message content?

Yes, you can send long message content and your credit will be deducted based on the length of the message content.

1. Is there a limit to how many numbers I can send at one time?

There is no limit on numbers to be sent in one go.

1. What format does my phone number need to be in?

Mobile phone numbers need to be entered in international formatting with the country code and without spaces, plus signs or leading zeros.

1. What is the character limit for the sender/sender ID?

The alpha sender ID can be a maximum of 11 characters, while the numeric sender can consist of up to 15 digits.

1. Can I utilize my personal mobile or landline number as the sender for SMS to the US?

No, it’s necessary to purchase a dedicated number, such as a Toll-Free Number, and complete the use case verification process.

1. I attempted to send messages to US numbers, but they failed to be delivered. Why?

Message content that is not registered will result in a failure. To comply with US regulations, it’s essential to buy a number and undergo a use case verification before you can send SMS to your customers.

1. How do I go about obtaining or purchasing a number in the US/Canada?

a) Complete the number registration form available here

b) Proceed with the payment.

c) During the pending registration approval phase, a number will be provided for sending SMS on a smaller scale.

d) After your registration is approved, you’ll be able to send and receive SMS without volume limitations.

1. What is the expected timeframe for number approval?

The duration varies, but typically it takes approximately a month or less.

1. Why my SMS failed to deliver ?

You may have set an invalid sender id, alphanumeric sender id must be less than 12 characters, numeric sender id must be less than 16 characters. Another common issue is you did not specify the correct phone number format including country code. eg: Country code 60 for country malaysia, 60123456789

1. How to top up my account ?

Click here and select your payment method of choice (Paypal and credit card)

1. Why I cannot buy a Virtual Number ?

Your account is under trial mode or has insufficient balance. Please top up before proceeding with number purchase.

1. Why I cannot get monday.com Notifications after receiving an SMS reply ?

You will need to connect your monday.com account with us. We have a video for you to follow along to connect your monday account and MoceanAPI. https://youtu.be/P1DG6grBlQ0?si=W5NeYJnKODJP7Knk&t=60

1. Do I need a Virtual Number to send 1-Way SMS?

No, you don’t need a Virtual Number to send 1-Way SMS.

Did not find what you’re looking for ?

Do raise a support ticket with our Support Team at support@moceanapi.com.

Feature Request

Do raise a support ticket with our Support Team at support@moceanapi.com.

Feedback

Send feedback to our Support Team at support@moceanapi.com.